Complaints Procedure

At Hadi Law Solicitors we aim to give you the best possible service. However, if at any point you become unhappy with the service we have provided, you should contact us immediately.

If you would like to make a formal complaint, please email info@hadilaw.com. (Please include your reference number if applicable) or you can write to us below at:

Hadi Law Solicitors ,Second Floor, Enterprise House, Preston, PR1 1NT.

Once your complaint is received, you will be sent a written acknowledgment within 3 working days to confirm receipt and to advise of the next steps. Your complaint will then be forwarded to our complaints manager. We aim to provide you with a full response within 14 working days.

Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint?

If we are unable to resolve your complaint then we recommend contacting the Legal Ombudsman. They will review your complaint independently.

The Legal Ombudsman will check you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint

and

• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.

Legal Ombudsman Contact Details

www.legalombudsman.org.uk

03005550444

Enquiries@legalombudsman.org.uk

Solicitors Regulation Authority

You can also contact the Solicitors Regulation Authority to raise any concerns regarding our behaviour or conduct. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristics.

You can visit their website for more information:

https://www.sra.org.uk/