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Refund Policy for Worldpay Payments

We have selected Worldpay to manage the processing of payments. Worldpay are trusted and utilised by thousands of businesses, big and small, in nearly all parts of the world and are recognised as a secure and easy-to-use payment solution over the internet. We accept Visa, Mastercard, Maestro, JCB

Refunds

Hadi Law Ltd will commence services once initial payment has been received.  If a client wishes to cancel instructions then Hadi Law Ltd will provide a bill for the work done to date.  Hadi Law Ltd will also take into account any disbursements incurred as part of the final bill. Any remaining balance will be refunded.

How long does a refund take?

When you cancel, we will refund your account as soon as we’ve processed your cancellation, although this can take up to 10 working days to show in your bank or credit account. Alternative Payment Methods can take longer. When a payment has reached the REFUNDED (or REFUNDED_BY_MERCHANT) status it indicates that the issuer is processing the refund and the customer will receive it.

What if my card is refused?

Cards are not refused by our organisation but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer in the first instance if you have a problem with your payment being declined.

Can I have a receipt?

Yes. You will receive a confirmation of your payment on your screen after you make the payment. This will display on your unique transaction number. You will also receive an email confirming the payment has been successful.

I have paid the wrong amount – can I have a refund?

Yes. Mistakes can happen. Please contact our offices on 01772 447000 or via email to info@hadilaw.com

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